Solving repeated paper jams
Note
If paper jams continue, contact your HP-authorized service provider. (See the HP Customer Care section in the
introduce guide on the product CD, or go to
www.hp.com/support/lj9000
.)
Situation
Solution
General repeated
paper jam problems
1. Check to see that paper is correctly loaded in the trays and that all width guides are correctly set
(See
“Printing” on page 46
).
2. Make sure that the paper tray is set for the size of paper installed and that the tray is not
overloaded with paper.
3. Try turning over the stack of paper in the tray. If you are using prepunched or letterhead paper,
try printing from Tray 1.
4. Do not use previously printed paper or torn, worn, or irregular paper. For recommended paper
and other paper for your product, see the introduce guide on the product CD, or go to
www.hp.com/support/lj9000
.
5. Check the paper specifications. (See the introduce guide on the product CD, or got to
www.hp.com/support/lj9000
.) If paper is outside of the recommended specifications, problems can
occur.
6. Product might be dir ty. Clean the product as described in the introduce guide on the product CD,
or go to
www.hp.com/support/lj9000
.
7. Check that all damaged or jammed paper is removed from product.
Repeated paper
jams in the ADF
1. The ADF might be dirty. Clean the ADF as described in
“Cleaning the ADF delivery system” on
page 84
.
7 Problem solving
117
Understanding product messages